Phil Kendall

The pros and cons of allowing overtime, plus solutions to common overtime-related problems.

It pays to send your staff their rotas in advance. But how many days is best?

In the labour-intensive hospitality industry, people management is key. Here’s how effective rota planning ensures your people are in the right place at the right time.

Taking on a new team can be nerve-racking. Don't miss these seven dos (and don'ts) for your first week as the new manager.

As heatwaves become more and more common, so might this Japanese word for "summer fatigue".

Updated June 2022

Boost productivity and keep stress to a minimum with this actionable advice for managing shift-based workers.

Just been promoted above your former peers? Worried about how well they'll take to you as a manager? We're here to help.

Looking for tips on how to up your management game? Let these five true stories of brilliant bosses inspire you.