RotaCloud News Introducing: RotaCloud Terminal App Version 2.0 We're happy to announce that the all-new RotaCloud Terminal App, which is packed full of new features and improvements, is here! Over the past few months, we've been building, tweaking and testing our [...]
RotaCloud News Introducing RotaCloud for Android 2.0 Over the past few months, we’ve been working hard to rebuild the RotaCloud app for Android. We wanted to create a native Android experience which looked and felt great and supported all [...]
RotaCloud News Introducing the RotaCloud Terminal App Updated June 2018: The Terminal app received new features and a design revamp in June 2018 - read all about it. Today, we're very excited to announce the new RotaCloud Terminal app, available [...]
Driving Growth 10 Time-Saving Employee Scheduling Tips (Using RotaCloud) There are thousands of ways you can shave time off common admin tasks - particularly when managing staff. RotaCloud has loads of features built in which could save you multiple hours a week [...]
Delighting Customers How to Choose the Right Customer Support Channels for Your Business In a previous blog post, we looked at some interesting findings from the UK Customer Satisfaction Index. One of the points we covered related to multi-channel support - in particular, how many support [...]
People Management Three of RotaCloud's Hidden Features In RotaCloud, there isn't a button for everything. We've hidden some advanced features in the system which can be accessed using some neat tricks! These are our top three hidden features. Download Leave [...]
Delighting Customers Technical Support Tips: How to Supercharge Your Knowledge Base Your knowledge base is an essential part of your support framework. It's often the first place your customers go to solve a problem, or to find out how to do something. However, as [...]
Delighting Customers Is your first support response time good enough? When providing live chat or email support, you should think about how quickly you aim to reply to your customers. It may seem blindingly obvious to aim to provide the fastest support response [...]
Delighting Customers 14 Things to Do During Quiet Support Periods It's in the nature of customer support that you will sometimes experience 'dead zones' — times during the day when nobody gets in touch. Our live chat system includes a basic analytics package, so [...]
Delighting Customers Five Steps to a Great Software Demo At RotaCloud, online demos are crucial to our on-boarding process. Many potential clients would be put off by a piece of software if they didn't have the option of a demo. This means [...]
Delighting Customers Today, I Felt Good About Recommending a Competitor Am I crazy? Possibly. But I felt good about it. Here's what happened. Someone contacted me about subscribing to our software. They explained their use case, and specified a particular need that [...]
Delighting Customers Three Facts That Could Help You Deliver Higher Customer Satisfaction Customer satisfaction is very important - you shouldn't need us to tell you that! Research has shown that higher levels of customer satisfaction yield better performance and higher market share. Furthermore, the companies [...]
Delighting Customers Five Examples of Great Customer Service (and One Example of Horrific Customer Service) Your customers are important to you - or at least they should be! Without them, you wouldn't have a job. This is true whether you're a customer service rep, the CEO, a developer, [...]
Delighting Customers How To Manage Angry SaaS Customers We're very lucky at RotaCloud. We have an excellent product with very few bugs, and our software is also full-featured enough for most of our customers. Therefore, most of our support interactions [...]
Delighting Customers Three Tools We Use to Provide Top-Class Customer Service The software industry is going through a radical change. Paid-for software is moving away from single-purchase products in favour of rolling subscription services. Even Apple’s App Store underwent a big change recently [...]
