Peter Bryant - RotaCloud Blog

Introducing: RotaCloud Terminal App Version 2.0

We're happy to announce that the all-new RotaCloud Terminal App, which is packed full of new features and improvements, is here! Over the past few months, we've been building, tweaking and testing our Time & Attendance app to make it faster and even easier to use. The result is the

News

Introducing RotaCloud for Android 2.0

Over the past few months, we’ve been working hard to rebuild the RotaCloud app for Android. We wanted to create a native Android experience which looked and felt great and supported all of RotaCloud’s features. Today, we’re very excited to announce that after a successful period of

News

Introducing the RotaCloud Terminal app

Updated June 2018: The Terminal app received new features and a design revamp in June 2018 - read all about it. Today, we're very excited to announce the new RotaCloud Terminal app, available for iPad and Android. The new app allows Managers and Admins to set up a terminal using

Business growth

10 Time-Saving Employee Scheduling Tips (Using RotaCloud)

There are thousands of ways you can shave time off common admin tasks - particularly when managing staff. RotaCloud has loads of features built in which could save you multiple hours a week when drawing up your employee rota - here are some of them. 1. CSV Import/Export In

Operations

How to Choose the Right Customer Support Channels for Your Business

In a previous blog post, we looked at some interesting findings from the UK Customer Satisfaction Index. One of the points we covered related to multi-channel support - in particular, how many support channels you should aim to maintain. The answer, in short, was that you should have as many

Staff management

Three of RotaCloud's Hidden Features

In RotaCloud, there isn't a button for everything. We've hidden some advanced features in the system which can be accessed using some neat tricks! These are our top three hidden features. Download Leave Allowance Information Update Jan 2017: This is no longer a hidden feature! There's now an option to

Operations

Technical Support Tips: How to Supercharge Your Knowledge Base

Your knowledge base is an essential part of your support framework. It's often the first place your customers go to solve a problem, or to find out how to do something. However, as well as using your knowledge base for support purposes, you could use it to help customers maximise

Operations

Is your first support response time good enough?

When providing live chat or email support, you should think about how quickly you aim to reply to your customers. It may seem blindingly obvious to aim to provide the fastest support response possible no matter what the situation, but this isn't necessarily the case... At RotaCloud, we are proud

Operations

14 Things to Do During Quiet Support Periods

It's in the nature of customer support that you will sometimes experience 'dead zones' — times during the day when nobody gets in touch. Our live chat system includes a basic analytics package, so we pulled out some stats and discovered that our contact rate tends to dip significantly

Operations

Five Steps to a Great Software Demo

At RotaCloud, online demos are crucial to our on-boarding process. Many potential clients would be put off by a piece of software if they didn't have the option of a demo. This means that your demo can often be the reason for a client to sign up (or not) for

Business growth

Today, I Felt Good About Recommending a Competitor

Am I crazy? Possibly. But I felt good about it. Here's what happened. Someone contacted me about subscribing to our software. They explained their use case, and specified a particular need that we just can't fill. Yesterday, I might have tried my utmost to find workarounds for them or

Business growth

Three Facts That Could Help You Deliver Higher Customer Satisfaction

Customer satisfaction is very important - you shouldn't need us to tell you that! Research has shown that higher levels of customer satisfaction yield better performance and higher market share. Furthermore, the companies with the highest levels of customer satisfaction have better loyalty and trust, and receive better recommendations. We

Business growth

Five Examples of Great Customer Service (and One Example of Horrific Customer Service)

Your customers are important to you - or at least they should be! Without them, you wouldn't have a job. This is true whether you're a customer service rep, the CEO, a developer, or a marketer. Therefore, as with many other aspects of your business (such as your product or

Operations

How To Manage Angry SaaS Customers

We're very lucky at RotaCloud. We have an excellent product with very few bugs, and our software is also full-featured enough for most of our customers. Therefore, most of our support interactions are friendly and understanding from both sides. We rarely come across angry customers. However, it's still smart

Operations

Three Tools We Use to Provide Top-Class Customer Service

The software industry is going through a radical change. Paid-for software is moving away from single-purchase products in favour of rolling subscription services. Even Apple’s App Store underwent a big change recently which saw it encourage a subscription-based model rather than single-fee packages. The difference for software providers is

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